BPO firms are looking at the opportunities generated by the US Financial Crisis instead of the downside of stagnant credit and the difficulty of refinancing loans.
This down turn could mean increased clients for outbound and inbound contact centers, Marienita del Monte, chief of Cybercity Services in Davao said at the Club 888 Forum of the Marco Polo Davao. In their case they have already received new clients who are looking for more cost effective ways of running their business.
This in turn increases the opportunity for work in the call center industry for individuals. This comes with a catch of course that the person knows English very well and can pass their exam. One benefit of working in a call center is that there is no age restriction.
She said aside from the outbound and inbound jobs there is also what they call the virtual market that caters to customer service, sales and technical support.
She said this kind of jobs is highly dependent on the cabling network and most BPOs are looking at Davao City as the preferred site.
Citing some facts she said a nationally organized survey indicated that Davao City for three occasions was named as the preferred city to put up a BPO while an Asian survey also mentioned Davao City once of the ten countries to pick for contact center operations.
Meanwhile Arlene Ozoa, secretary of the Business Process Outsourcing Association of Davao said these BPOs come to Davao first because the city is growing and the market is not saturated.
The availability of good schools that can produce quality graduates as well as the steady supply of power is also being considered. We don’t have brownouts here, she said.
She said the employment opportunities now is at the call center and it is the best industry that one can get into and regardless of age you get a job after meeting some requirements with basic requirement on good English.
She said although there is a different between the salary of the inbound and those at the outbound where the former is higher, workers at the outbound can independently build their salary because on top of the basic you get a commission.She said there is big challenge working in call centers and this is now the chance for people to make use of the technology and be connected to the world.
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